How long will it take to get my area rugs back?
It takes between 7 to 10 business days, depending on the rug type, condition received for processing and the particular cleaning and treatments being done for your rug. At certain times during the year, it may take even a bit longer. This circumstance may occur around holidays and late summer/ early fall when families are getting ready for the school year. Please plan well in advance to insure a clean rug back at home when desired for that special occasion. For your convenience, we will be happy to schedule a delivery date and time when we pick up your area rug.BACK TO TOP
How often should I clean my area rug?
The time frame for cleaning a rug depends on how much traffic it gets. We recommend professional rug cleaning be performed every 1-3 years. If there are pets, smokers, or people with respiratory illnesses in your home, area rug cleaning should be performed more often.BACK TO TOP
How do I determine when it is time to clean my area rug?
To determine if it is time to clean your rug, try these simple tests:
1. Rub a white damp cloth on the rug for a few seconds. If the cloth becomes dirty, it is time for a cleaning.
2. Kneel down on the rug and smell it. If you detect foul odor, it is time to have it cleaned.
3. Lift a corner and vigorously shake it up and down four to five times. If you see a dust cloud forming, it is definitely time for a cleaning.
4. With the rug facing up, fold a corner of the rug back, away from the pile, to expose the base of the fibers. Have the rug professionally cleaned if there is dirt deep in the pile.
Do you guarantee pet odor removal?
Yes. But with all types of pet accidents that occur on area rugs, please allow our trained service providers to first inspect the condition of the rug.BACK TO TOP
Do you guarantee stain removal?
If a stain has not affected the fibers permanently, we have a much higher chance of removing it. Please call us as soon as you notice the stain since taking care of it as early as possible increases our chance of success.BACK TO TOP
Do you clean hooked rugs?
Yes. These are colorful yarn rugs hooked by hand with cotton or jute cloth backing.BACK TO TOP
Do you clean flokati rugs?
Yes. Flokati rugs are wonderfully thick, shaggy and fluffy traditional Greek wool rugs.BACK TO TOP
Do you clean tribal rugs?
Yes. Tribal rugs were made by tribal communities or villages, sharing common patterns, structure, designs, and dyes.BACK TO TOP
Do you clean Navajo rugs?
Yes. These durable flatwoven rugs and textiles are beautiful pieces of art created by the Navajo people. They usually have no fringes and the dyes are often made from vegetables or local plants.BACK TO TOP
Do you clean sisal rugs?
Yes. These are sturdy rugs, made from the rope-like fibers of the agave plant. These rugs are natural and environmentally friendly.BACK TO TOP
Do you clean silk rugs?
Yes. Silk rugs are lovely tightly woven and elaborately detailed works of art.BACK TO TOP
Do you clean Edward Fields rugs?
Yes. Edward Fields is the manufacturer of luxurious tufted rugs.BACK TO TOP
Do you clean Karastan rugs?
Yes. Karastan is the manufacturer of beautiful, high quality machine made Oriental design rugs.BACK TO TOP
Is my rug even worth cleaning?
That is a personal decision depending on your emotional attachment, if any, to the rug and the replacement value of the rug. Many people design a whole room around their area rug and replacing it could require refurnishing the entire room. It may be cheaper to clean the rug. We will be happy to give you a professional estimate for cleaning to help you make an informed decision.BACK TO TOP
The tag on my rug says dry clean only….Is your method safe?
Yes. There are many factors to consider when professionally cleaning an area rug. We inspect your rug carefully to determine what method is safe to use. Our area rug cleaning technicians are trained, experienced and certified to handle your investment properly.BACK TO TOP
Can you remove all the urine from my area rug?
Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain may still be present.BACK TO TOP
What process do you use to clean my area rug?
We use a ten step process that we have perfected to make sure we fit the cleaning method to the fibers, dyes and other specificities of your rug.BACK TO TOP
I had a potted plant sitting on my area rug. When I moved it, there was a black stain. Can you remove this stain?
Possibly. It really depends on the extent of the damage. Another concern would be with the water and dampness from the leaky pot potentially causing the foundation of the rug to become brittle.BACK TO TOP
What can I do if I have a flood or water damage on my area rug?
If the rug is not dried properly and completely, the cotton foundation may become weak and rot as a result. Mold and bacteria may also thrive in such a damp environment. It is best to have the area rug professionally cleaned and dried.BACK TO TOP
Do you just have one method of cleaning area rugs?
Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fiber and dyes used in its construction. We customize our specialty area rug cleaning process to fit each rug individually.BACK TO TOP
Can I deliver my rug to your location?
Yes. We accept rugs Monday – Friday from 7:30 am to 4:00 pm. If this is not convenient for you, please call to set a time for delivery or pick up. There is no extra charge.BACK TO TOP
What type of training do you have?
Over many years in business, we have earned a reputation as professionals in our area of expertise. We are specialists in all aspects of Oriental and specialty rug care. The cleaning technicians are thoroughly trained to identify rug specificities and custom clean your rug according to our standards of excellence. Our skilled rug specialists are attentive to the detailed mending needs of your rug. We are committed to providing excellent care and service in every step of your rug’s cleaning process.BACK TO TOP
Do you sell area rugs?
No. We professionally clean a variety of Oriental and specialty area rugs in our dedicated state of the art facility.BACK TO TOP
Do you sell rug pads?
Yes. We do sell rug pads that we can customize to fit your area rug.BACK TO TOP
That’s why we ensure that your area and oriental rugs are carefully treated only by our certified, trained area rug specialists in our unique plant using a process combining Old World craftsmanship, new technology, and powerful yet gentle cleaning solutions.